You may return most items within 7 days of delivery for one time exchange, this policy apply to original list price buyer, we will not consider any exchange on discount items & custom made items (eg. custom made watch band / made to order items). Before returning the items, please notify us by e-mail. You are responsible to pay the return postage unless the items we send is in-correct, is damaged, or is missing parts. Item(s) which show clear signs of use is(are) not qualify to return. The purchase becomes effective upon the expiry of the 7-day return period. Shipping costs are not refundable unless the item is damaged or defective.
Please notice: Watches that are taken into shower, bathtub, hot tub or any other not natural base are excluded from return or refund. They can be returned for repair but shipping fee and repair costs will be charged.
Please indicate below information in both your email and return parcel to speed up handling time :
Order number:
Original item no.;
Buyer’s id or full name;
Exchange details;
Refund amount;
Special instruction;
Damaged or Defective Items
